Last updated: [08/12/2025]
Mindlord (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit mindlord.co.uk, contact us, or use our services.
If you have any questions, please contact us at: contact@mindlord.co.uk
1. Who We Are
Mindlord is a UK-based organisation that provides coaching, training and mindset development services.
We are the data controller for personal data collected through this website.
Website: mindlord.co.uk
Email: contact@mindlord.co.uk
2. What Personal Data We Collect
We may collect the following information:
a) Information you provide directly
Name
Email address
Telephone number (optional)
Messages and enquiries
Booking details
Payment information (processed securely via third-party providers — we do not store card details)
b) Automatically collected data
When you visit our site, certain information is collected automatically through cookies and analytics tools:
IP address
Browser type
Device information
Pages viewed
Time spent on site
(See our Cookie Policy for more details.)
c) Coaching or programme data
If you sign up for coaching or courses, we may collect:
Notes from sessions (if applicable)
Background information you choose to share
Progress-related materials
We only collect information relevant to delivering our services.
3. How We Use Your Data
We process your personal data for the following purposes:
Responding to enquiries and booking requests
Providing coaching and programme services
Managing payments and invoicing
Sending confirmations, updates, or service-related emails
Improving website performance and user experience
Marketing communications (only with your consent)
Ensuring compliance with legal obligations
We never sell your data to any third party.
4. Legal Basis for Processing
We process your data under the following lawful bases:
Contract – to deliver the services you request
Consent – when you opt in to marketing communications
Legitimate interest – to respond to enquiries or improve our services
Legal obligation – for accounting and record-keeping requirements
5. How Long We Keep Your Data
We retain personal data only for as long as necessary:
Enquiry emails: up to 12 months
Client records: up to 6 years (to comply with HMRC regulations)
Marketing data: until you withdraw consent
Cookie/analytics data: according to our Cookie Policy
You may request deletion of your data at any time.
6. Sharing Your Information
We only share your data with trusted third parties when necessary, such as:
Payment processors
Email service providers
Calendar/booking tools
Analytics platforms (e.g., Google Analytics)
Legal or regulatory bodies (if required by law)
All third parties follow UK GDPR standards.
7. International Transfers
Some service providers may store data outside the UK (e.g., EU or USA).
Whenever this occurs, we ensure appropriate safeguards are in place such as:
Standard Contractual Clauses
Adequacy decisions
Privacy certifications
8. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion (“right to be forgotten”)
Withdraw consent at any time
Object to certain processing activities
Request data portability
Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise any of these rights, contact us at:
📧 contact@mindlord.co.uk
9. Data Security
We take appropriate technical and organisational measures to keep your data secure, including:
Encrypted communications (HTTPS)
Secure storage systems
Limited access controls
Regular monitoring for vulnerabilities
Despite this, no online transmission is ever 100% secure, but we maintain industry-standard protection.
10. Marketing Communications
You will only receive marketing emails if:
You actively subscribe
You give clear consent via a form or checkbox
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
11. Links to Other Websites
Our website may contain links to external sites.
We are not responsible for their content or privacy practices.
12. Changes to This Privacy Policy
We may update this policy when needed.
The latest version will always be posted on this page with the updated date.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact: